From the outset Elements Heating took interest in our requirements asked appropriate questions and explain the options available. Once a solution to the job had been agreed they explained the process from start to finish with timelines and stage checks. As we are renovating the entire house (whilst living in it) they remained flexible and were willing to complete the job in multiple visits as and when required. Allowing us to get on with other aspects of the project. From start to finish they were very communicative, ensuring we always knew what was going on and when to expect them, as well as asking when we would be ready for next stages. This approach made the entire project, a full heating system replacement including boiler and oil tank, smooth and painless.