From the word go, Jamie seemed professional and friendly. In fact, we only bothered to get one other quote as we liked him immediately and his pricing seemed fair. The job was started on a horrible, rainy day and Jamie took good care of our carpets. The job was completed in only 2 days and we were only left without heating and hot water overnight. Jamie really seems to enjoy his work! He is cheerful and helpful and on the couple of occasions we needed to call him with questions, he was always on the other end of the line. This was very reassuring. I would have no hesitation in recommending him to anyone.